01 / Which terms apply
Refund eligibility depends on the product, offer, seller and date of purchase. The policy displayed when you bought the product remains relevant; this general corporate policy does not replace a product-specific guarantee or remove statutory rights.
Where applicable law provides withdrawal, refund or other mandatory remedies, those rights apply regardless of a voluntary guarantee. Digital-content rules and any required consent must be assessed for the customer’s jurisdiction and transaction.
02 / Product guarantees
A voluntary guarantee applies only within the scope and time period stated in the offer and product refund policy you accepted. Check whether it covers the initial payment, renewals, credits or other purchases. A guarantee for one payment does not automatically cover every transaction.
Keep your original receipt and purchase conditions. Our support can identify the relevant policy; mandatory consumer rights remain unaffected.
03 / Other purchases
Refer to the product policy, original receipt and seller’s support route. App-store purchases, when applicable, may need to be requested through the store. A reference to a brand here does not change the seller or refund workflow of an earlier transaction.
04 / Requesting a refund
Send the product name, purchase email, payment date or receipt reference, and the reason for your request to our support address or the product’s published support channel. Do not send a complete card number, security code or password.
We may request information reasonably needed to identify the payment or assess the request. You do not need to provide medical information to ask us to review a billing concern. We will explain the outcome and the applicable policy.
05 / Timing and effect
Approved refunds are normally returned using the original payment method. Bank and processor posting times vary; approval does not mean the funds appear immediately. A refund can affect the corresponding membership access or credits as described by the product.
If you also want to stop future charges, explicitly cancel the subscription. Requesting a refund alone should not be treated as confirmation that future billing has stopped.
Find your purchase conditions
Refer to your purchase confirmation and the policies in the service you use. To locate a subscription, cancel or request a refund, contact our support with your purchase email and receipt reference.
Contact
Kryvu LLC1209 Mountain Road PL NE, STE R, Albuquerque, NM 87110, United States