Privacy Policy

Kryvu Natural ("KRYVU," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our websites, mobile applications, and other online services (collectively, the "Services").

1. Information We Collect

Personal Information

We may collect personally identifiable information that you voluntarily provide when registering for an account, including your name, email address, date of birth, and other contact details.

Health and Wellness Data

Our Services may collect health-related data such as activity levels, sleep patterns, nutritional information, vital signs, and other wellness metrics that you choose to input or that are collected through connected devices. We treat all health data with the highest level of care and security.

Usage Data

We automatically collect certain information when you access our Services, including your IP address, device type, operating system, browser type, pages visited, time spent on pages, and other diagnostic data.

Device Information

We may collect information about the device you use to access our Services, including hardware model, operating system version, unique device identifiers, and mobile network information.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services.
• Personalize your experience and deliver tailored health and wellness insights.
• Process transactions and send related information, including purchase confirmations and invoices.
• Send you technical notices, updates, security alerts, and support messages.
• Respond to your comments, questions, and customer service requests.
• Monitor and analyze trends, usage, and activities in connection with our Services.
• Detect, investigate, and prevent fraudulent transactions and other illegal activities.

3. Data Sharing and Disclosure

We do not sell your personal information or health data to third parties. We may share your information only in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf, such as hosting, analytics, and customer support, subject to confidentiality obligations.
• Legal Requirements: When required by law, legal process, or government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
• With Your Consent: When you have given us explicit permission to share your information.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, regular security assessments, and strict access controls. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When your data is no longer needed, we will securely delete or anonymize it.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct any inaccurate or incomplete personal information.
• Deletion: Request that we delete your personal information, subject to certain exceptions.
• Portability: Request a copy of your data in a structured, commonly used, machine-readable format.
• Opt-Out: Opt out of certain data processing activities, including marketing communications.

7. Children's Privacy

Our Services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

8. Third-Party Services

Our Services may contain links to third-party websites or integrate with third-party services (such as health device APIs or fitness platforms). We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party services you access.

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. We ensure appropriate safeguards are in place when transferring data internationally.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Kryvu Natural
Rua Cel Jose Eusebio, 95, Casa 13
São Paulo – SP, 01239-030, Brazil
hello@kryvu.com